General Rules and Terms of Website Use

By using Lotfi Piano Collection`s website, you agree to be bound by all the terms and conditions declared. In case of non-compliance with any of these terms, you agree to be solely responsible for the use of the website.

This website is owned by Lotfi Piano Collection and all intellectual property rights, including copyright, are reserved. Unauthorized use of this website`s content without prior written permission is prohibited.

Lotfi Piano Collection reserves the right to change, modify or delete any part of these terms without prior notice. Continued use of the website after any changes made to the terms and conditions will be deemed as acceptance of the new terms.

To register an order and use some services, you need to create an account. You are responsible for maintaining the security of your account information.

The information provided during registration must be accurate and up-to-date. If you need to change your information, please update your account information immediately.

If you notice any unauthorized activity in your account, please contact us immediately. Lotfi Piano Collection is responsible for securing your account information and preventing unauthorized access.

Registering an order on the website means requesting a purchase and until the final confirmation by the collection, it is possible to change or cancel the order for any reason. The collection reserves the right to refund or cancel the order in case of unavailability or any other reason.

Before finalizing the order, please contact us at +97143968377 to ensure that there are no problems with the order and to confirm the price.

Prices displayed on the website may change without prior notice. The final price of the product will be confirmed at the time of order.

For products available in stock, delivery will be done as soon as possible. For pre-ordered products, the delivery time will be determined based on an agreement with the customer.

Payment can be made in cash, by credit card, or through online payment gateways. For installment purchases of acoustic and digital pianos, special conditions apply that must be checked before making a purchase.

In case of installment purchases, all relevant laws and regulations must be observed. Failure to pay for an installment purchase at the agreed-upon website may result in a breach of contract and return of the product.

After payment confirmation, an official invoice will be issued and all legal rights related to the product will be secured.

Shipping to Dubai and the UAE is free. For other cities, the shipping cost will be determined based on the weight of the product and the destination.

The delivery time varies depending on the type of product and the destination city. For acoustic and digital pianos, installation is required and must be coordinated beforehand.

The customer is responsible for inspecting the product upon delivery and reporting any damages or issues immediately. After delivery and installation, the customer is responsible for maintaining the product.

If the customer is not present at the time of delivery, the shipping cost will be borne by the customer.

Upright and grand pianos have a three-year warranty and digital pianos a one-year warranty. The warranty includes manufacturing defects and product functionality.

The warranty does not include damages caused by improper use, power surges, electrical problems, or unauthorized repairs. To use the warranty, the original purchase invoice must be presented.

The collection provides repair and maintenance services through its specialized team. To receive services, please contact our customer service department.

If there is a defect in the product, you can request a return or refund up to 7 days after delivery. The product must be in its original condition and without any use.

To return a product, first contact our customer service department and register your request. After verification and confirmation, the product will be returned and the payment will be refunded.

The shipping cost for returning a defective product will be borne by the collection. In the absence of a defect, the shipping cost will be borne by the customer.

All content on the website, including text, images, logos, and design, are owned by Lotfi Piano Collection. Unauthorized use of this content is illegal.

Users are not allowed to copy, distribute, or use the website`s content for commercial purposes. Personal and non-commercial use with proper citation is permitted.

Lotfi Piano Collection makes every effort to provide accurate and up-to-date information, but is not responsible for any potential inaccuracies or inaccuracies in the website.

Lotfi Piano Collection is not responsible for any damages or losses resulting from the use or inability to use the website. The use of the website is at the user`s risk.

In the event of technical problems or internet outages, Lotfi Piano Collection is not responsible. All efforts will be made to resolve any issues as quickly as possible.

For any questions, problems, or support requests, you can contact us through the Contact page. You can also call us at +97143968377.

Support hours: Monday to Saturday from 8:00 AM to 5:00 PM. On official holidays, support is unavailable.

We are committed to responding to all your requests as soon as possible.