Privacy and Data Protection

Lotfi Piano Collection has deep respect for the privacy of its users. This privacy policy explains how we collect, use, store, and protect your personal information.

By using our website and services, you declare your agreement with this privacy policy. If you do not agree with this policy, please refrain from using the website.

This policy may be updated in the future. Applied changes will be published on this page, and continued use of the website means acceptance of the changes.

The collected information is used for the following purposes:

• Processing and shipping your orders
• Communicating with you about orders and services
• Providing support and answering your questions
• Sending important notifications about account or orders
• Improving services and user experience
• Analyzing and statistics of website usage
• Sending special offers and discounts (with your consent)
• Complying with legal requirements and regulations

We do not share your information without your permission, except in cases mentioned in this policy.

We use advanced security methods to protect your information:

• Encryption of sensitive information during transmission
• Secure storage of information on protected servers
• Limited access to information only for authorized personnel
• Periodic review of security systems
• Use of secure payment gateways for financial transactions

However, no method of transmitting or storing information on the internet is completely secure, and we cannot guarantee absolute security. You are also responsible for maintaining the security of your account information.

We use cookies and similar technologies to improve user experience. Cookies are small files that are stored on your device.

Types of cookies we use:

• Essential cookies: For proper website functionality (such as maintaining login)
• Functional cookies: To remember your settings and preferences
• Analytical cookies: To understand how the website is used

You can change your browser settings to disable cookies, but this may affect the website's performance.

We do not share your information, except in the following cases:

• Service Providers: With reputable companies that help us provide services (such as shipping companies, payment processing) and are obligated to maintain confidentiality.
• Legal Requirements: Upon request from judicial or legal authorities
• Protection of Rights: To protect the rights, property, or security of Lotfi Piano Collection or users
• With Your Consent: With your explicit consent

We do not sell your information to any third-party company or individual for marketing purposes.

You have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (where legally possible)
• Restriction: Request restriction of information processing
• Objection: Object to processing of information for specific purposes
• Portability: Request transfer of information to another service
• Withdrawal of Consent: Withdraw consent for information processing (if applicable)

To exercise these rights, you can contact us through our contact page or email. We will respond to your request as soon as possible.

We retain your information for as long as necessary for the purposes outlined in this policy. Retention periods vary depending on the type of information:

• Account information: As long as the account is active
• Order information: According to legal and accounting requirements (usually at least 5 years)
• Communication information: As long as needed to respond to your request
• Marketing information: Until you withdraw your consent

After the retention period ends, information is securely deleted or anonymized.

Our website is not designed for use by individuals under 18 years old. We do not intentionally collect personal information from children.

If we become aware of the collection of children's information, we will immediately take action to delete this information. If parents or guardians believe that their child's information has been collected by mistake, please contact us.

Our website may include links to other websites. We are not responsible for the privacy policies or content of these sites.

Please review the privacy policies of other websites before providing personal information, as their policies may differ from ours.

If you have any questions about this privacy policy or if you would like to exercise your rights, please contact us:

• Phone: +97143968377
• Email: info@lotfipiano.ae
• Address: No. 25, Al Yousuf Building, Ras Al Khor, Dubai

We will respond to all your requests as soon as possible.